There is a diligent CS team that is ready to provide round-the-clock customer service. There is also a supportive infrastructure team that executes precise monitoring over the platform.
Besides, it has been grooming its management team and workforce aggressively, focusing on competence and service quality. To ensure all patrons are satisfied with the high quality of service delivered, TCG has been investing heavily in training. In 2017, TCG was awarded with the industry-acclaimed SGS QualiCertTM Service Certification. With its solid strength, Meg-Star has successfully entered Macau’s major resort hotels and has expanded its international business to Vietnam, the Philippines, Australia, Russia and other places. Was inspired to join the gaming industry during a family holiday to Macau at age 16 and was driven towards this goal from that holiday on.
The Shuffle Star continuous shuffler revolutionizes the way cards are delivered to players. With capacity for four to eight decks, Shuffle Star provides operators with the ultimate deck integrity and uninterrupted play. To win either category would signal to the world that you don’t have to the huge multi national company to compete in this amazing industry. The Fast Action products has allowed Venetian to set their floor apart from all other gaming floors around the world. Awarded to the company which developed the most innovative industry land-based or iGaming product or service for the year.
State-of-the-art gaming solutions, designed by the Spintec team, have a proven track record of prolonging gaming sessions, and thus generate higher profitability for the operator. In the standalone games, we also feature 5 Dragons™, 5 Dragons Deluxe™, 5 Dragons Gold™ and 5 Dragons Rapid™ in the 5 Dragons area. There are currently more than 12, 000 Duo Fu Duo Cai games installed across the globe. On May 1st, G2E Asia announced the official list of nominees for the prestigious 2018 G2E Asia Awards. TGG is nominated for the “Best B2B Digital Platform and Software Solution Award”, in recognition of its continuous innovation and promotion of gaming technology. These excellent features are sustained by an elite team of world-class talents.
Finally, our newest platform, Vault™, makes the rich Betsoft portfolio accessible in entirely new markets where broadband is either expensive or unreliable. In addition to the humble contribution it has been making to the local economy, TCG is very active in promoting non-gaming entertainments in Macau, covering sponsorship sa gaming in shows, sports and arts. The Group also takes pride in all the good works of Tak Chun Charity Association, which has been established for 6 years already. Since establishment, the founders remain united and determined in making TCG a successful business for the long run, focusing on networking and stability.
The infrastructure team strives for optimization by constantly enhancing game speed and stability. Unlike with the traditional way, now MARS make the operation and auditing work easier. The functions include betting info and game result checking, summary report, and so on.